Our Policies

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New Patient First Appointment:

Please arrive 20 minutes before your appointment to fill out paperwork. You may download New Patient Form on our website and bring with you to your appointment. Please bring your list of medications and skincare products you are currently using. A before-picture will be taken at your first appointment as part of your client record.

Appointments: 

Please arrive 10 minutes prior to your appointment to check in. If you arrive late, your appointment may have to be rescheduled for another day or your service will be shortened, and you will be charged the full price of your scheduled service. If you
are unable to keep an appointment, a 24-hour notice is required.

Booking Reservation:

Consultations and appointments require a non-refundable booking reservation of $50 which can be used towards a service. If at least a 24-hour cancellation notice is not received the booking reservation will be applied.

Cancellation, No-Show & Late Policies:

A No Show/Cancellation fee of $75 will be charged when a client fails to notify less than 24 hours in advance or does not show up for your appointment. Arriving late may result in a reduced appointment time or rescheduling. By providing a credit card for your Booking Reservation, you are consenting to your card being charged for no-shows, cancellation fees, etc. We reserve the right to charge up to the full-service price for no shows or cancellations without a 24-hour notice.

Payment:

SCL provides cosmetic services (fee for services); therefore, insurance is not accepted. All payments are due and payable on day of service. Some services may require a deposit in advance. All sales are final and non-transferable. Any unused treatments, series or “banked” treatments MUST be used within 1 year of purchase. Services will expire 1 year from date of purchase. All prices reflect our cash discount. Cash discount works with cash and debit card using a pin number. Credit Card transactions incur a non-cash adjustment.

Services:

All services and prepaid services must be used and/or in process according to treatment plan within one (1) year of purchase. Any unused treatments will expire after one year. No refunds will be issued. Failure to complete prepaid special package-priced treatments default any credits back to regular pricing.

Complications & Results:

Complications are rare. However, should post complications arise necessitating care at a medical or emergency facility, clients are responsible for any and all charges incurred. Although positive results are expected, there is no guarantee or warranty, expressed or implied, of the results that may be obtained for any service, treatment or procedure performed at Southern Cosmetic Laser.

Refund Policy:

All treatments, procedures, services and product sales are final. Once a procedure has been provided, there are no refunds. Therefore, before a service is performed, please consider all the required protocols and side effects. Cosmetic services are elective and there are no guarantees as to the outcome results or patient satisfaction. We are committed to client satisfaction and are available to answer any questions you may have before your purchase.

Appointment for a Minor:

Minors (under the age of 18) must be accompanied by a parent or legal guardian during their first appointment. A special minor clause can be indicated by a parent or legal guardian for the minor to be seen unattended for any additional appointments.

Southern Cosmetic Laser reserves the right to refuse treatment and/or dismiss a client from any service at any time. It is at the full discretion of Southern Cosmetic Laser to determine whether a client is a candidate for any service provided. Upon request, a copy of these policies can be provided for you.